Your Rights As A Client

Federal laws require that all individuals receiving home care services be informed of their rights as a client. The rights listed below are currently enforced by law.

• Home Care Clients have to right to:
  • be fully informed of all rights and responsibilities by the home care agency before your care begins. Licensed agencies have the obligation to protect and promote the rights of their clients.
  • choose your home care agency
  • receive appropriate and professional care in accordance with physician's orders
  • receive care of the highest quality by professional, experienced staff
  • confidentiality with regard to information about your health, social, and financial circumstances and what takes place in the home
  • have relationships with the agency that is based on ethical standards of conduct, honesty, dignity and respect 
  • receive timely responses from the agency to his or her request for service
  • be admitted for service only if the agency has the ability to provide safe, professional care at the level needed
  • receive reasonable continuity of care
  • receive information necessary to give informed consent prior to the start of any treatment or procedure
  • be advised of any change in the plan of care, before the change is made
  • participate in the planning of the care and in planning changes in the care, and to be advised that they have the right to do so
  • refuse treatment within the confines of the law and to be informed of the consequences of his or her action
  • be informed of his or her rights under state law to formulate advance directives
  • have health care providers comply with advance directives in accordance with state law requirements
  • be informed within reasonable time of anticipated termination of services or plans for transfer to another agency
  • to be fully informed of agency policies and changes for services, including eligibility for third-party reimbursements
  • be informed of the extent to which payment may be expected from Medicaid or any other payor known to the agency
  • to be referred to other agency or community resources when service is denied solely on inability to pay
  • have access to all bills for service the client has received regardless of whether they are paid out of pocket or by another party
  • be informed of the procedure you can follow to lodge complaints with the agency about the care that is, fails to be, furnished and regarding a lack of respect for property
  • voice grievances and suggest changes in service or staff without fear of restraint or discrimination
  • a fair hearing for any individual to whom any service has been denied, reduced, or terminated, or who is otherwise aggrieved by agency action. The fair hearing procedure shall set forth by each agency as appropriate to the unique client situation
  • be informed of what to do in the event of an emergency, and
  • be advised of the telephone number and hours of operation of the state's home health hot line, which receives questions and complaints about state-licensed home care agencies.

If you do not know your rights as a client, ask your provider for a copy and have the provider explain these rights to you.

Generations Home Health Agency keeps all information received by persons inquiring about our services strictly confidential. 

If you would like to know more about our agency give us a call at 336-372-1755.